Automate Support. Enhance Customer Experience. Resolve Issues Faster.
BrainPack AI Helpdesk
Deliver Outstanding Support with AI-Powered Helpdesk
BrainPack AI Helpdesk streamlines ticket management, automates responses, and prioritizes urgent issues. Use AI to enhance customer support, track performance, and ensure consistent service delivery.
Next-Gen Helpdesk Management Capabilities
✔ Automated ticket creation from multiple channels
✔ Real-time ticket tracking to monitor resolution times
✔ Smart issue prioritization to reduce response delays
✔ AI-driven response suggestions to standardize answers
✔ Automated customer feedback collection to gauge satisfaction
Why BrainPack AI Helpdesk?
Improve customer satisfaction with faster, smarter support.
BrainPack AI Helpdesk automates ticket handling, tracks support metrics, and provides AI-driven insights to resolve issues quickly. Keep your support team organized and your customers satisfied.
Part of the Services & Projects Pack
Includes: Helpdesk, Project, Timesheets, Field Service, Appointments, Events — all the tools you need to manage customer support efficiently.
Key Features
BrainPack AI Helpdesk provides robust tools to manage support tickets efficiently. Automate issue resolution, track agent performance, and maintain high service standards.
AI-Powered Response Automation
Use AI-generated templates for common issues. Automate initial responses and follow-ups to maintain consistency and reduce manual workload.
Smart Issue Prioritization
Rank tickets based on urgency, customer impact, and SLA requirements. AI ensures critical issues are addressed first, minimizing disruption.
Works With All BrainPack Apps
Integrates seamlessly with Project, Live Chat, CRM, Email Marketing, and more. Maintain a connected support environment that enhances customer satisfaction.
Multi-Channel Support Management
Handle support tickets from email, chat, phone, and social media in one place. AI ensures unified ticket management.
Self-Service and Knowledge Base
Create a customer portal with FAQs and how-to articles. AI suggests relevant articles to customers based on their queries.
Automated Feedback Collection
Gather customer feedback automatically after resolving tickets. AI analyzes satisfaction scores and highlights areas for improvement.
Real-Time Performance Monitoring
Track response times, resolution rates, and customer satisfaction in real time. AI highlights potential bottlenecks and performance gaps.
Automated Ticket Creation
Convert emails, chats, and social media messages into support tickets automatically. AI categorizes and assigns tickets to the right agents.
AI Features That Set You Ahead
Automated Ticket Categorization
AI classifies issues for faster assignment.
Response Time Prediction
Estimate how long it will take to resolve issues.
Smart Knowledge Suggestions
AI recommends articles based on ticket content.
Automated SLA Tracking
Monitor compliance with service level agreements.
Dynamic Support Metrics
Track agent performance and resolution quality.
Integrations & Compatibility
- Works with BrainPack: Live Chat, CRM, Email Marketing, VoIP
- Open API for custom integrations
- Native support for multi-channel ticket management
Deliver Exceptional Support with BrainPack AI
Automate ticket management, enhance response accuracy, and keep your customers satisfied.
BrainPack AI Helpdesk empowers your team to deliver faster, smarter support.
Frequently asked questions
Yes — AI converts incoming messages into support tickets and categorizes them.
Absolutely — AI ranks tickets based on urgency and customer impact.
Yes — track response times, resolution rates, and customer satisfaction.
Yes — manage tickets from multiple channels in one place.