Automate Support. Enhance Customer Experience. Resolve Issues Faster.
BrainPack AI VoIP
Enhance Business Communication with AI-Powered VoIP
BrainPack AI VoIP helps you manage calls, automate routing, and track call performance. Use AI to reduce response times, provide consistent support, and maintain high call quality.
Next-Gen VoIP Capabilities
✔ Automated call routing to optimize support
✔ Call recording and analysis to improve quality
✔ AI-powered IVR systems for dynamic call handling
✔ Sentiment analysis to gauge customer satisfaction
✔ Call performance tracking to monitor efficiency
Why BrainPack AI VoIP?
Transform your call management with intelligent automation.
BrainPack AI VoIP automates call routing, records interactions, and monitors call quality. Keep your communication channels efficient and customer-centric with AI-driven insights.
Part of the Communication & Engagement Pack
Includes: VoIP, WhatsApp, IoT, Discuss, eLearning, Knowledge — all the tools you need to manage communication and collaboration efficiently.
Key Features
BrainPack AI VoIP provides comprehensive tools to manage calls efficiently. Automate call distribution, analyze interactions, and maintain high-quality communication with AI-driven solutions.
AI-Powered IVR (Interactive Voice Response)
Deploy intelligent IVR systems that understand customer queries and respond accurately. AI adapts responses based on previous interactions.
Real-Time Call Monitoring
Track ongoing calls and monitor quality metrics. AI highlights issues like call drops, poor audio, or long wait times.
Works With All BrainPack Apps
Integrates seamlessly with Helpdesk, CRM, Discuss, WhatsApp, and more. Create a unified communication system that supports your customer engagement goals.
Mobile VoIP Access
Manage calls, track performance, and update settings from any device. AI optimizes the interface for mobile use.
Automated Call Reports
Generate detailed call logs and performance reports. AI tracks metrics like response time, call duration, and agent efficiency.
Multi-Channel Communication
Seamlessly integrate VoIP with chat, email, and messaging platforms. AI ensures consistent communication across channels.
Call Recording and Analysis
Automatically record calls for quality assurance and training. AI transcribes calls and analyzes sentiment to identify satisfaction trends.
Intelligent Call Routing
Automatically direct calls to the appropriate department based on customer input or call history. AI ensures fast and accurate routing.
AI Features That Set You Ahead
Automated Call Categorization
AI tags calls based on topic and sentiment.
Voice-to-Text Transcription
Convert calls to text for easy analysis.
Call Quality Prediction
AI anticipates potential issues based on network conditions.
Smart Call Escalation
Route critical issues to supervisors automatically.
Call Efficiency Tracking
Monitor how quickly calls are resolved.
Dynamic Call Scripts
AI suggests responses based on context and previous interactions.
Integrations & Compatibility
- Works with BrainPack: Helpdesk, CRM, WhatsApp, Discuss
- Open API for custom integrations
- Native support for IVR, call recording, and performance tracking
Optimize Communication with BrainPack AI VoIP
Automate call handling, track quality metrics, and deliver better customer support.
BrainPack AI VoIP keeps your communication efficient and professional.
Frequently asked questions
Yes — AI directs calls based on customer input or historical data.
Absolutely — AI transcribes and analyzes calls for quality insights.
Yes — access call management features through the mobile dashboard.
Yes — manage VoIP and messaging in one unified system.